We are currently working to a 20 Working Day lead-time. This is not a guaranteed delivery lead time. Frequently items are made quicker. But if we are experiencing a high volume of orders it could take a few extra days. We will contact you to inform.
(if you do require a specific date; sooner than 20 working days please contact us, we should be able to fit you in)
Items are sent by one man driver 'overnight courier' Large items are packed in Wooden Containers/Crate with Bubble Wrap / Foam to ensure it will be delivered undamaged.
Smaller items are sent out in appropriate cardboard packing.
For large items please ensure you can assist the delivery driver with carrying goods into home or appropriate location.
If you miss the Delivery, a ticket will be left for you to re-arrange a date suitable for you.
If you are worried you may not be present for delivery, please get int touch and we arrange an convenient date. Saturday Delivery is available with an extra £35 cost. Please be aware for Saturday delviery that we still require up to 10 Working Days to manufacture, with delivery to be made the Saturday following the completion date.
The Company shall not be liable for any delay in the delivery of the Products where there is an Event Outside Our Control or you have failed to provide us with adequate delivery instructions. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
"Delivery" will be completed when either the Products are delivered and signed for, or goods are collected by you, or where you have requested the Products to be delivered, on the Products arrival at the address notified by you to us on the agreed date for delivery.
If you fail to accept delivery of the Products on arrival at the address notified by you to us for delivery on the agreed delivery date, the Company shall store the Products until delivery is rescheduled and may charge you for all related costs and expenses (including third party courier charges, storage and insurance).
Delivery to USA or Continental Europe is possible - please get in touch for a quote.
All items are bespoke made to order, because of this, cancellation refunds are subject to having any costs that have been incurred by part production of your item to be deducted from the refunded amount. This will largely be influenced by the length of time between time and date of order to time and date of cancellation notification. Please contact us as soon as possible to minimize or potentially avoid this from happening.
Orders / Items cannot be returned to us for a refund if the order has been produced correctly to your order and within our manufacturing tolerances, as these items are produced to your requirements and have no re-salable value. By placing an order with us you enter a contract between the customer and Turners and Moore ltd. This contract does not entitle you to a 7 day cooling off period.
We will advise you whether the goods should be returned to us if it appears that the goods are defective. We will advise on how to pack your goods ready for collection to return them to us. Return of the goods does not entitle a full refund of purchase price or postage costs incurred, the goods will remain the customers property and would incur storage charges, until proof of unfit for propose had been proven by an independent professional body on behalf of both parties, would a full refund be given.
Once the item has been removed from its packaging, we do not accept any responsibility for damage such as scratches or chipped edges for example. All items are inspected and signed off before packaging and dispatching the item. Inspect your item before removing it from its packaging. Contact us if you have found a defect / damaged area via email at [email protected] with a description and photo of the defect / damage.
Any defect / damage must be reported to us within 24 hours of the item arriving at its destination. Beyond this we do not take responsibility of any items as there is reasonable opportunity for the damage to have taken place in the chosen place or storage or during handling in this period.